Warranty

All products sold on Koruima come with a standard warranty of 12 months from the date of delivery, covering manufacturing defects under normal use. The warranty does not cover damage caused by misuse, accidents, unauthorized repair, or liquid/water damage.

Returns & Exchanges

• 7-day no-reason return: unused items in original packaging may be returned within 7 days of delivery.
• 15-day exchange or return for quality issues: defective items may be exchanged or returned within 15 days.
• Items must be in original condition with all accessories and packaging; proof of purchase is required.

Return & Exchange Process

1. Contact our customer service with your order number and a description of the issue (photos or a short video help us handle it faster).
2. Our team confirms eligibility and provides return instructions.
3. Ship the item back as instructed.
4. Once the item is received and inspected, we arrange a replacement or refund.

Refunds

Refunds are issued to your original payment method within 7–15 business days after we receive and verify the returned item. Shipping fees may be non-refundable unless the issue is our responsibility.

Contact Us

Service Hotline / WhatsApp: --
Email: --
Service Hours: 09:00–21:00 (Open year-round)